Terms of use
Last updated: 10 Nov 2026
Initial draft — requires legal review before launch.
Using the platform
- By using Suitly you agree to these terms. Information you provide must be accurate and up to date.
- The platform connects guests and hosts; hosts are responsible for the accuracy and readiness of their place.
Booking & payment
- The full total, including fees and VAT, is shown before payment.
- Dates are held for a limited time during payment, and a booking is confirmed only after the payment is verified.
Cancellation policies
- Flexible: full refund if cancelled at least 24 hours before check-in.
- Moderate: full refund at least 5 days before; 50% at least 1 day before.
- Strict: 50% refund at least 7 days before.
- If the host cancels, the guest receives a full refund.
Your stay
- Guests follow each place’s house rules and the number of guests in the booking.
- Any damage during a stay is settled between guest and host, with Suitly’s follow-up.
Contact
- For questions about these terms, reach us through the Contact page.