Frequently asked questions
How do I book an apartment?
Search by city, dates and guests, choose a place, review the full total and fees, then pay online. Your confirmation appears in your account right after the payment succeeds.
Is the price shown final?
Yes. Checkout itemises the price: nightly total, any discounts, cleaning fee, service fee and VAT, then the total you will pay.
Which payment methods are available?
Payments are made through a secure online gateway. Available methods depend on the active gateway, and we never store your card details on our servers.
How do I cancel?
Go to “My bookings”, open the booking and choose “Cancel booking”. You’ll see the expected refund under the place’s cancellation policy before confirming.
When do I get the address?
The exact address appears on your booking page once it’s confirmed. Before that we show the approximate area only, to protect the host’s privacy.
What if I paid but the booking wasn’t confirmed?
We only confirm after verifying the payment directly with the gateway. If a payment succeeded but the dates are no longer available, our team will contact you to refund the full amount.
How do I list my apartment?
Create an account and tick “I want to list apartments as a host”, then add your place’s details, photos and prices. It goes live after our team reviews and approves it.